Data Protection Officer (DPO)
Dyness Digital Energy Technology Co., Ltd. has appointed a Data Protection Officer. If you have any questions, requests, or concerns regarding the processing and protection of your personal data, or if you wish to exercise your data subject rights, please contact our DPO at: DPO@dyness-tech.com.
This email address is dedicated to privacy and personal data protection matters.

This Privacy Policy applies to all websites, applications, products, and services, including both paid and free services, provided to you by Dyness Digital Energy Technology Co., LTD. (hereinafter referred to as “we,” “us,” or “our”). You may view, download, and print the complete version of this Policy at any time through the publicly available channels on our official website. This Privacy Policy constitutes a legally binding part of the Terms of Use.

I. Scope of Information Collection

1.1 Non-Personal Information

We may collect anonymized information that cannot be directly associated with a specific natural person. Such information is used solely for aggregate analysis to improve the experience of our products and services, including but not limited to:

• Browser type and version
• Anonymized IP address
• Page browsing and access history
• Device model and operating system

1.2 Personal Information

We collect the following personal information only when you voluntarily provide it or when it is necessary for the provision of our services:TableThis content is currently unavailable outside the Dyness Digital Energy document.

II. Rules for the Use of Data

1. Core Purposes: All personal information shall be used solely for service delivery, contractual performance, and internal product optimization. Without your explicit written consent, we will never share any sensitive data that can be used to identify you personally with any third party.
2. Exceptions for Disclosures Required by Law: Relevant data may be selectively disclosed only under the following circumstances:Disclosure is required by applicable laws and regulations or judicial proceedings.Compliant data exchange is necessary for the payment process.Qualified data exchange is necessary for the order delivery process.
3. Cookie Classification and Management: We strictly distinguish among three categories of Cookies, and you may independently determine the scope of your authorization:

TableThis content is currently unavailable outside the Dyness Digital Energy document.

III. Your Statutory Data Rights

In accordance with the Data Security Law and the relevant provisions of the EU General Data Protection Regulation (“GDPR”), you are legally entitled to all of the following data rights:

• Right of Access: You may request, at any time, a complete copy of all your personal data and historical power station operational data stored by us.
• Right to Rectification: You may submit a request at any time to correct inaccurate personal information or device-binding parameters retained on the platform.
• Right to Erasure (Right to Be Forgotten): You may submit a deletion request to the designated email address at any time. We will complete the deletion or anonymization of all information associated with your account within 15 working days.
• Right to Data Portability: You may export all your personal data and power station operational data in a structured, machine-readable format and transfer such data to another compatible energy service platform.
• Right to Withdraw Consent: You may withdraw your consent to a particular data-processing activity at any time. Such withdrawal shall not affect the lawfulness of any compliant data-processing activities conducted before the withdrawal.

IV. Data Security and Retention

1. Security Safeguards: We adopt multiple technical, administrative, and physical safeguards to protect user data against unauthorized disclosure or alteration. In the event of a data security incident that may adversely affect your rights and interests, we will report the incident to the relevant regulatory authority within 72 hours after becoming aware of it and notify you at the earliest opportunity of the details of the incident and the measures available to mitigate the associated risks.
2. Retention Period: We will retain your personal data only for the period necessary to achieve the purposes for which the services are provided. After you cancel your account and terminate all service relationships with us, we will complete the permanent deletion or de-identification and anonymization of all relevant data within a period of three years following the cancellation of your account.
3. Your Security Responsibilities: Please properly safeguard your account credentials, password, and two-factor authentication information to prevent data risks arising from the disclosure of such credentials.

V. Contact Channels

Should you have any questions regarding this Privacy Policy or wish to exercise any of your relevant data rights, please contact us through the following channels:

• Dyness Digital Energy DPO
• Official Contact Email: dpo@dyness-tech.com
• EU Regional Contact Address: [Full Registered Address of the EU Subsidiary of the Digital Energy Company]

We will verify and respond to your request within 30 calendar days, as required by applicable laws and regulations.

Terms of Use of Dyness Digital Energy Technology Co., LTD.

Last Updated: [2026/7/22]These Terms of Use apply to all websites, applications, products, and services provided to you by Dyness Digital Energy Technology Co., LTD. (hereinafter referred to as “we,” “us,” or “our”), including but not limited to the corporate official website, user monitoring platform, developer platform, community websites, supporting applications, and API services.

I. User Account Rules

1. When completing the registration process, you are required to provide true, accurate, and complete personal or corporate entity information. Such information will serve as your identification credentials for accessing services such as remote monitoring of energy storage systems, intelligent energy dispatching, and energy-consumption data analysis.
2. You are responsible for properly safeguarding your account login details, password, and two-factor authentication information. All service operations, device instructions, and order submissions initiated through your account shall be deemed to have been voluntarily performed by you, and you shall independently assume all corresponding rights, obligations, and responsibilities.
3. Should you discover any abnormal login activity or operations not performed by you, please contact our customer service team immediately. We will assist you in freezing high-risk account operations and investigating the source of the abnormal activity.
4. Your account is restricted to use by you personally or by your own enterprise. Without our prior written permission, you may not lend, lease, or sell your account access rights to any third party. Otherwise, we reserve the right to suspend all of your service access rights.

II. Rules for Ensuring Device Operation

1. You shall independently assume responsibility for the installation, operation, and maintenance of the equipment and ensure that the equipment is maintained in a normal operating environment.
2. We reserve the right to conduct remote diagnostics and system upgrades in order to ensure the operational stability of photovoltaic and energy storage equipment. Temporary service interruptions may occur during an upgrade. We will notify you in advance through in-platform notifications or the contact information you have provided.
3. If the equipment remains offline and unresponsive for an extended period, the system will automatically activate a safety shutdown mechanism to ensure the operational safety of the power grid.

III. Intellectual Property Provisions

1. All intellectual property rights relating to the system code, functional interfaces, energy algorithm models, operating manuals, and promotional content available on our platform are owned by us.
2. We grant you only a limited right of use for personal purposes and internal business scenarios. Without our prior written authorization, you may not independently reproduce, distribute, or carry out secondary development of such materials for any commercial purpose.
3. The intellectual property rights in proprietary content uploaded by you to the platform, including drawings of your own power station projects and customized energy-consumption data, shall remain vested in you. We may use such content to provide you with customized energy optimization solutions only after obtaining your explicit authorization.

IV. Rules on the Allocation of Rights and Responsibilities

1. We expressly inform you of the risks associated with the use of the open internet. To the extent permitted by law, we shall not be liable for compensation for temporary service interruptions caused by force majeure events, including but not limited to interruptions in power grid dispatching, natural disasters, or network failures of telecommunications operators. However, we will promptly coordinate the necessary resources to assist you in restoring the normal operation of your equipment.
2. All intelligent energy-dispatching recommendations are reference solutions generated on the basis of real-time operational data. You may independently decide whether to implement such recommendations according to your actual electricity-consumption requirements. We shall not directly assume responsibility for fluctuations in electricity costs or changes in power generation resulting from the operational strategies independently selected by you.

V. Updates to the Terms and Dispute Resolution

1. We reserve the right to amend these Terms in response to service developments or updates to applicable laws and regulations. The amended version will be published on our official website at least 15 working days in advance.
2. In the event of any material change, users will be required to confirm the change through a pop-up notification before continuing to use the services. Your continued use of the services shall be deemed to constitute your acceptance of the updated agreement.
3. If you violate any provision of these Terms and fail to take corrective action promptly after receiving a reminder, we reserve the right to terminate the provision of all services to you.
4. The resolution of disputes shall be subject to the applicable rules of jurisdiction in the relevant locality and shall fully comply with the compliance requirements applicable to cross-border business operations.